NASIG 2020 has ended
NASIG will be an online conference, June 9-11. It will be free, but registration will be required. Registration closes 5 June. Please see our Code of Conduct.

Times listed below are Eastern Daylight Time (GMT-4). The sessions listed at 5 PM on 11 June will be prerecorded and will be available when the conference begins. Please tweet about this session using the hashtag #NASIG2020.

Announcing the 35th Annual NASIG Conference Online 
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Thursday, June 11 • 5:00pm - 5:45pm
The Power of Cross-unit Data Sharing: Nontraditional Uses for ILLiad

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Interlibrary loan is most known for borrowing and supplying scholarly materials not held locally by the library, but a lesser known fact about the unit is that it also serves as a data center which can be used to inform and improve the work done in other areas. This session will provide two examples of how ILLiad, an interlibrary loan software, was used to collect and share data with other units to improve workflows and services. At Austin Peay State University, ILLiad data was used to gain a holistic understanding of the information needs of various patron groups, which led to projects like purchasing digital access to resources requested by distance students, identifying collection gaps, purchasing titles repeatedly requested by students, and implementing a faculty buy-not-borrow policy. Similarly, ILLiad was used at Louisiana State University to report electronic resource access issues to the newly hired Electronic Resources Librarian. A year’s worth of data revealed the most common types of access issues impacting LSU’s electronic resources, training opportunities for ILL staff, and most significantly, the revelation that ILL staff and troubleshooters engage in many of the same procedures to carry out their work, prompting her to wonder if the intersection of ILL request processing and troubleshooting present an opportunity for restructuring. Time will be allotted for questions from audience members.

Slides (Slideshare)
Recording (YouTube)
Discussion Forum


Megan Lounsberry

Louisiana State University

Nicole Wood

Resource Management Librarian, Austin Peay State University

Thursday June 11, 2020 5:00pm - 5:45pm EDT